How to Get Support
Living with kidney disease can be challenging, but you're not alone.
Our Kidney Story is designed to help you find answers, get support, and connect with people who truly understand your journey.
Here's how you can get help anytime you need it:
1. Ask the Community (Fastest Help)
Our community is full of patients, caregivers, and supporters who actively help each other.
You can:
- ❓ Ask questions
- 💬 Share your experiences
- 💡 Seek advice about dialysis, transplant, lifestyle, side effects, etc.
- ❤️ Find emotional support
Typical response time: Minutes to a few hours
➡️ Go to Community Chat2. Contact the Our Kidney Story Support Team
If you need assistance with the platform, we're here to help.
We support issues like:
- 🔐 Login or account problems
- ⚙️ Using platform features
- 🔍 Dialysis Finder helps
- 🛒 Order or product-related issues
- 🔧 Technical issues
Email: ourkidneystory.com@gmail.com
Response time: 24–48 hours
➡️ Contact Support3. Report a Problem or Bug
If something isn't working, please report it so we can fix it quickly.
Examples:
- ⚠️ Buttons or pages not loading
- 📝 Trouble posting or commenting
- 🔍 Issues with the Dialysis Finder
- 🐛 App errors
4. Recommend a Service or Product
Your feedback helps us build a platform that truly serves kidney patients.
If you think a certain medicine, supplement, medical product, dialysis-related item, or health service should be added to Our Kidney Story, you can recommend it.
You can suggest things like:
- 🆕 A new kidney-friendly product
- 💊 A medicine you regularly use
- 🏥 A helpful medical device
- 🩺 Dialysis supplies
- 💚 Health or wellness services
- 📦 Any product that you (or others) frequently need
Your recommendations directly help other members and guide us in improving the platform.
➡️ Suggest a Product or Service5. Medical Emergencies
We are not a medical service.
If you experience any emergency symptoms such as:
- 😣 Severe pain
- 😮💨 Breathing difficulty
- 💧 Sudden swelling
- 🚫 No urine output
- 📊 Very high blood pressure
- 💪 Severe weakness
Please contact your doctor or visit the nearest hospital immediately.
6. Explore Helpful Resources
We are building a growing library of helpful tools, including:
- 🥗 Kidney-friendly diet guides
- 📋 Dialysis preparation checklists
- 💡 Lifestyle tips
- 💊 Medicine information
- 📖 Patient stories and experiences
We're here for you
No matter what you're going through, support is always available.
If you're unsure where to start, just reach out.
You are part of a community that cares.